Louis&Jane Shop Policies
Digital downloads
Your files will be available to download once payment is confirmed. If you have any troubles opening your download, please contact me via the form below and I will be happy to assist.
Downloadable items are not eligible for return.
Refund Policy
Firstly, please let me know if there are any issues with your order, and I will be happy to assist you.
I do not accept returns or exchanges on any items.
Shipping Policy
All orders are marked with flat rate shipping.
All parcels are sent via Canada Post. Delivery times will vary depending on your location.
US/International shipping does not come with tracking.
All shipping within Canada comes with tracking, unless otherwise indicated.
Local Pickups
If you are local to CHARLOTTETOWN, PRINCE EDWARD ISLAND, then you are eligible for local pickup at my home studio. When your order is ready, you will receive an email notification indicating as such. Please let me know if there are any changes to your allotted pickup schedule ASAP.
Orders will be clearly marked and placed in a secure box or bag on my front porch for contactless pickup.
Your files will be available to download once payment is confirmed. If you have any troubles opening your download, please contact me via the form below and I will be happy to assist.
Downloadable items are not eligible for return.
Refund Policy
Firstly, please let me know if there are any issues with your order, and I will be happy to assist you.
I do not accept returns or exchanges on any items.
Shipping Policy
All orders are marked with flat rate shipping.
All parcels are sent via Canada Post. Delivery times will vary depending on your location.
US/International shipping does not come with tracking.
All shipping within Canada comes with tracking, unless otherwise indicated.
Local Pickups
If you are local to CHARLOTTETOWN, PRINCE EDWARD ISLAND, then you are eligible for local pickup at my home studio. When your order is ready, you will receive an email notification indicating as such. Please let me know if there are any changes to your allotted pickup schedule ASAP.
Orders will be clearly marked and placed in a secure box or bag on my front porch for contactless pickup.
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